Frequently Asked Questions
For Sellers
How does BrowseBuy’s consignment service work?
BrowseBuy offers a hassle-free consignment service that takes all the effort out of selling your pre-loved clothing. We handle everything from collection to sale, so that you can declutter your wardrobe and earn money without the stress of selling items yourself. Our process is simple: we collect your items, professionally photograph and list them, handle all buyer inquiries, and process payments. You earn 60% of the sale price when your items sell, with payments processed twice monthly via EFT to your bank account.
What items do you accept for consignment?
We carefully curate our inventory to ensure quality and saleability. We accept ladies’ clothing and baby clothing (0-24 months) that meet the following criteria:
•Clean and in excellent condition
•Current styles (within the last 3 years)
•Quality brands and materials
•No visible wear, stains, holes, pilling, or odors
What items don’t you accept?
To maintain our quality standards, we don’t accept:
•Items with stains, holes, pilling, or odors
•Fast fashion brands (Shein, Temu, etc.)
•Very low-value brands
•Items needing repair
•Outdated styles (5+ years old)
•Used underwear or swimwear
How do I get started with selling my items?
Getting started is easy! Simply fill out our pickup request form on the website, and we’ll schedule a convenient time to collect your pre-loved treasures from your doorstep in Cape Town. There’s no need to photograph or describe your items—we handle all of that for you. We require a minimum of 10 items for our free pickup service to maintain efficiency and keep our service sustainable.
How long will my items stay listed?
Your items will be listed for 90 days from the date they’re published on our platform. If they haven’t sold within this period, you have three options: have them returned to you (a small handling fee may apply), donate them to our charity partners, or continue listing them at a reduced price for an extended period.
How do you price my items?
We research current market rates for pre-loved items of similar brand, condition, and style to ensure your items are priced competitively. Our pricing strategy aims to balance quick sales with maximizing your earnings. Our team has extensive knowledge of the second-hand market and understands what items are worth in their pre-loved condition.
How and when do I get paid?
When your items sell, you receive 60% of the sale price. We process payments twice monthly, on the 1st and 15th of each month, via EFT directly to your bank account. You can track your earnings in real-time through our seller portal, where you’ll see which items have sold and what your current balance is.
What happens to items you don’t accept for consignment?
We’ll notify you of any items we can’t accept for consignment. You can arrange to collect these items or request that we donate them to our charity partners on your behalf. We strive to be transparent about our selection process and will explain why certain items weren’t accepted if you have questions.
Do you clean the items?
We expect items to be clean when we collect them. We don’t provide cleaning services, but we do steam garments before photographing and listing them to ensure they look their best. Items with stains, strong odors, or that require cleaning will not be accepted for consignment.
For Buyers
How do I know the items are in good condition?
Every item we list undergoes a thorough quality inspection process. We only accept items in excellent condition, and our detailed photographs and descriptions accurately represent each item’s current state. We highlight any minor imperfections (if present) in the item description, so you know exactly what you’re getting. Our reputation depends on accurate representations of our inventory.
How do I know the designer items are authentic?
For luxury and designer items, we implement an authentication process to verify their legitimacy. Our team is trained to identify authentic designer pieces and will not list items if there are any doubts about their authenticity. We stand behind every item we sell and offer a guarantee on all designer pieces.
Do you offer delivery?
Yes, we offer delivery services throughout Cape Town for a flat fee. Delivery times and costs will be clearly displayed at checkout. For customers outside of Cape Town, we can arrange courier services at standard rates based on your location. All delivery details will be confirmed via email once your order is processed.
What is your return policy?
Please refer to our detailed Returns and Refunds Policy page for complete information. In brief, we accept returns within 7 days of delivery if the item significantly differs from its description or photographs, has undisclosed damage, was inaccurately measured, or if you received an incorrect item. Returns based solely on fit or change of mind are not accepted, which is why we provide detailed measurements for all items.
About BrowseBuy
Where are you located?
BrowseBuy is based in the Blaauberg area of Cape Town, South Africa. Currently, our free pickup service is only available in Cape Town, though we’re planning to expand to other areas soon. While we don’t have a physical storefront, all our inventory is available through our online platform.
Do you have a physical store I can visit?
At this time, we operate exclusively online. This allows us to keep our overhead costs low and pass those savings on to both our buyers and sellers. Our online platform provides detailed photographs and descriptions of each item, giving you a comprehensive view of our inventory from the comfort of your home.
How is BrowseBuy different from other second-hand platforms?
Unlike peer-to-peer selling platforms, BrowseBuy handles the entire selling process for you. We offer professional photography, expert descriptions, strategic pricing, and handle all buyer interactions. For buyers, we provide a curated shopping experience with verified quality items and detailed, accurate listings. Our consignment model benefits both parties: sellers get hassle-free selling, and buyers get quality-assured shopping.
Is BrowseBuy environmentally friendly?
Absolutely! Sustainability is at the core of our business model. By extending the lifecycle of quality clothing, we’re helping to reduce textile waste and the environmental impact of the fashion industry. Each garment that finds a new home through BrowseBuy represents a small but meaningful step toward a more circular fashion economy in South Africa. Choosing pre-loved fashion reduces the demand for new production and its associated environmental costs.
How can I contact customer service?
We’re here to help! You can reach our customer service team via:
Email: info@browsebuy.co.za
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Call/WhatsApp: 079 524 9411
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Hours: Monday-Friday 9am-5pm, Saturday 9am-1pm
We aim to respond to all inquiries within 24 hours during business days.
Can I sell items on behalf of someone else?
Yes, you can consign items on behalf of friends or family members. However, you must have the owner’s permission to sell the items, and payment will be made to the account details provided during the consignment process. Please note that you are confirming ownership or right to sell when consigning items with us.
Don’t see your question answered here? Contact our friendly team at info@browsebuy.co.za or call/WhatsApp us at 079 524 9411, and we’ll be happy to help!
